We remain open to provide care for your pets. We are following the direction of government and regulatory authorities and have implemented hospital and visit protocols to keep both you and our team safe. For regular updates on our hours and visit protocols, please follow our social media platforms.
Cats typically take care of day to day grooming all by themselves. They can maintain a healthy-looking coat by daily grooming and distributing natural oils to keep their coat shiny and clean. Some cats with thick, long coats may need a bit of help keeping up their appearance.
Since most cats tend to groom themselves with little or no help from their owner, it is important to notice any changes in their coat. It can be an indication of how your cat is feeling, is he having trouble grooming himself possible due to being stiff and sore, or could it be because of weight gain. Check for hair loss patches, excessive shedding, dry/dull coat, and matting. If you notice any of these changes, it may be a good time to book an appointment with your veterinarian for a checkup.
Sometimes cat hair can become so matted that the regular brushing or trimming cannot be accomplished. It can become painful as the matted hair starts to pull and tighten. Some cats may not mind going to the groomer and having their coats shaved off. If your cat is too anxious or aggressive for a regular grooming appointment, we can lightly sedate them as the last option. We book a qualified groomer to come to our hospital to take care of your feline friend’s coat.
Due to the close contact that our work requires, we have taken additional measures to protect you and our team while providing care for your furry family members.
The following changes are effective as of Monday, March 23, 2020:
1. We are currently operating a “closed waiting room” policy to protect our clients and staff. When you arrive, please remain in your vehicle and use your cell phone to call us at 403.527.2829. We will take a history from outside of your vehicle, and bring your pet into the clinic for an examination with the veterinarian. We will then return to your vehicle with your pet to discuss our recommended treatment plan.
2. We are continuing to accept appointments for urgent or sick pets, continuing with some surgeries, as well as time-sensitive puppy/kitten vaccinations. All other services will be scheduled for a later time.
3. We are still OPEN with the following hours: Monday to Friday: 8:00 am - 5:00 pm, Saturday: 9:00 am - 1:00 pm, & closed on Sundays
4. If you are ordering food or medications, please allow 2-4 business days as our suppliers are dealing with increased demand and are trying to fill orders as quickly as possible. We will advise you as soon as your order arrives. Please call us when you arrive to pick up your order, but do not enter the hospital. Our staff will bring your order to your car and take payment over the phone. You can also use our online store and have your food delivered directly to your home. To sign up for the Online Store, please visit our website.
5. For the time being, we are not accepting cash as payment. Credit cards and debit card payments are still available.
6. Following the recommendations of our government and medical experts, we are doing our best to practice social distancing within the constraints of our roles. As such, we have taken measures to avoid both contracting and facilitating the spread of this virus.
Thank you for helping us be diligent for everyone's safety. As we have heard from all levels of government, the situation is fluid and any updates will be provided as changes occur.
- Your dedicated team at Crossroads Animal Hospital